Terms of Service
These terms ("Terms") form a legal agreement between you and Webmatia Ltd ("Textalky," "we," "us," or "our"), governing your access to and use of the marketing site at textalky.app and the studio at lab.textalky.app (together, the "Service"). By creating an account, purchasing a subscription, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Who we are
The Service is owned and operated by Webmatia Ltd, a company registered in United Kingdom. References to "Textalky," "we," "us," or "our" in these Terms mean Webmatia Ltd.
These Terms apply to all visitors, registered users, and paying subscribers. Our Privacy Policy, Cookie Policy, and Security page are incorporated into these Terms by reference.
2. Eligibility & accounts
You must be at least 16 years old to create an account. If you're using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.
You're responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at hello@textalky.app if you suspect unauthorized access.
You agree to provide accurate account and billing information and to keep it up to date. We may suspend accounts with information we reasonably believe to be false or fraudulent.
3. The Service & subscription plans
Textalky grants you a limited, non-exclusive, non-transferable, revocable license to access and use the studio for lawful purposes, in accordance with your subscription plan and these Terms.
We offer a free plan and several paid subscription tiers (currently AI Basic, AI Explorer, AI Plus, and AI Pro), each with its own monthly usage quotas for writing, voiceover, visual generation, and transcription. Current plan details and pricing are published at https://textalky.app/pricing and supersede any previously advertised pricing.
Usage quotas reset each billing cycle and do not roll over to the next cycle unless we explicitly state otherwise for a specific plan or promotion.
4. Billing, renewal & price changes
Paid plans are billed in advance, either monthly or annually depending on the billing cycle you select at checkout. Prices are shown in USD unless stated otherwise and exclude any taxes we're required to collect, which will be added at checkout where applicable.
Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, using the payment method on file, unless you cancel before the renewal date. You can view your renewal date and cancel at any time from your account billing settings.
We'll make reasonable efforts to notify you by email before a renewal that changes your price, but it's your responsibility to keep your payment method and billing email current and to review your subscription before it renews.
Failed payments may result in a temporary downgrade to the free plan or suspension of paid features until payment is resolved. We may retry failed payments automatically.
5. Refund policy
We want you to be satisfied with your subscription, but as a subscription software business, our refund policy differs depending on how you purchased your plan. Please read this section carefully before purchasing - it's the section that most directly affects your money.
5a. Standard subscriptions
Paid subscriptions purchased at our standard monthly or annual pricing (including ordinary time-limited discounts and sale pricing on regular plans, such as a discounted annual price) are covered by a 14-day money-back guarantee from the date of your initial purchase.
To request a refund under this guarantee, contact us at hello@textalky.app within 14 days of your purchase. We may ask about your experience so we can improve the product, but this is optional and won't delay your refund.
This guarantee applies to your first purchase of a given plan. It does not apply to renewal charges, upgrades, add-on credit purchases, or repeat subscriptions to a plan you've previously received a refund on.
5b. Promotional, discounted & special offers (including lifetime deals)
Some offers are explicitly marked at checkout, in the offer's terms, or in our marketing materials as a "special offer," "lifetime deal," "final sale," or similarly designated as non-refundable, non-standard pricing. These offers are typically priced significantly below our standard rates specifically because they carry different terms.
Purchases made under this type of offer are non-refundable once the order is placed, and in any event are non-refundable once you have accessed or used any part of the Service under that purchase - including, without limitation, use of the account or any credits, generations, or features within 24 hours of purchase. We do not offer partial refunds for unused time or unused quota on this type of offer.
Notwithstanding the above, Webmatia Ltd may, at its sole and absolute discretion, agree to a refund or other remedy on a case-by-case basis - for example where a genuine technical fault on our side prevented you from using the Service. Any such exception is discretionary, does not waive this policy for future requests, and does not create a precedent or entitlement for other purchases, whether yours or another customer's.
If you're unsure whether a specific offer you're considering is covered by the standard 14-day guarantee (5a) or the non-refundable terms in this section (5b), check the offer page or ask us at hello@textalky.app before you buy.
5c. How refunds are processed
Approved refunds are issued to your original payment method and may take 5-10 business days to appear, depending on your bank or card issuer. Approving a refund immediately revokes access to the paid features and quotas associated with that purchase.
Chargebacks and payment disputes filed with your bank or card provider without first contacting us may result in immediate suspension of your account pending resolution, and we reserve the right to dispute chargebacks we believe are unwarranted under this policy.
We may refuse service, close accounts, or decline future purchases from users who abuse this refund policy, including repeated purchase-and-refund cycles.
6. Free plan
We offer a free plan with reduced monthly quotas and no credit card required. The free plan is provided as-is and may be modified, limited, or discontinued at our discretion, though we'll aim to give notice of material reductions where practical.
7. Acceptable use
You agree not to use the Service to create, upload, or distribute content that is unlawful, infringing, defamatory, obscene, or that impersonates a real person without their consent - including unauthorized cloning of someone's voice or likeness.
- No generating content that infringes another party's intellectual property, privacy, or publicity rights.
- No using voice cloning or avatar features on anyone who hasn't given you clear consent to do so.
- No attempting to reverse-engineer, scrape, overload, or gain unauthorized access to the Service or its underlying models.
- No using the Service to generate spam, malware, or content intended to deceive or defraud others.
- No reselling or sublicensing access to the Service without our prior written agreement.
8. Your content & intellectual property
As between you and us, you retain ownership of the input you provide and the output you generate using the Service, subject to the underlying model providers' usage policies and to any third-party rights in material you upload.
We do not claim ownership over your outputs, and we do not use your private prompts, uploads, or voice samples to train shared or public models - see our Privacy Policy for details. You grant us a limited license to host, process, and display your content solely as necessary to operate and support the Service for you.
The Textalky name, logo, and studio interface are our trademarks and intellectual property. Nothing in these Terms grants you rights to use our branding except as necessary to use the Service as intended.
9. Third-party AI providers
Some generations are processed using third-party AI models and infrastructure providers. We select reputable providers and require them to handle your content under data-protection terms, but we don't control their underlying models and can't guarantee that generated output will always be accurate, appropriate, or free of bias or error.
You're responsible for reviewing generated content before publishing or relying on it, particularly for factual, legal, medical, or financial use cases. AI-generated content should not be treated as professional advice.
10. Service availability & changes
We aim for high availability but do not guarantee the Service will be uninterrupted, error-free, or available at all times. Scheduled maintenance, third-party provider outages, or events outside our reasonable control may affect availability.
We may add, change, or remove features, and may update plan quotas or pricing for future billing periods, with reasonable notice for material changes that reduce what's included in your current plan.
11. Suspension & termination
We may suspend or terminate your account, with or without notice, if you breach these Terms, if we reasonably suspect fraud or abuse, or if required to do so by law.
You may close your account at any time from your account settings. Closing your account does not entitle you to a refund except as set out in Section 5. Content associated with a closed account may be deleted after a reasonable retention period, as described in our Privacy Policy.
12. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.
We don't warrant that AI-generated output will be accurate, complete, non-infringing, or suitable for any particular purpose. You use generated content at your own risk and are responsible for how you use it.
13. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WEBMATIA LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR DEATH, PERSONAL INJURY, OR FRAUD CAUSED BY OUR NEGLIGENCE.
14. Indemnification
You agree to indemnify and hold Webmatia Ltd harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service in violation of these Terms, your violation of any law, or your infringement of any third party's rights through content you generate or upload.
15. Governing law & disputes
These Terms and any dispute arising from them or the Service are governed by the laws of England and Wales, without regard to its conflict-of-laws principles. You agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute not otherwise resolved informally.
Before filing a claim, we ask that you first contact us at hello@textalky.app so we can try to resolve the issue informally - most billing and account issues are resolved this way faster than through formal proceedings.
16. Changes to these Terms
We may update these Terms from time to time to reflect changes to the Service, our pricing and refund practices, or legal requirements. We'll update the "last updated" date above and, for material changes, notify active subscribers by email or in-product notice before the changes take effect.
Continuing to use the Service after changes take effect constitutes acceptance of the updated Terms.
17. Contact
Questions about these Terms, billing, or a refund request can be sent to hello@textalky.app. We aim to respond to all requests within 2 business days.